Support

Yes, if you change your mind after initiating a return and want to keep the product instead, you can opt for a partial refund. Just let our customer support team know before shipping the product back.

Once you confirm your choice, the refund will be processed within 3-5 business days, and the amount will be credited to your original payment method.

The partial refund is available for products that are not defective or damaged. If the product is defective, we recommend initiating a full refund or replacement process instead.     

A return tracking number is a unique identifier provided by the shipping carrier when you return an item. It allows you to track the shipment and confirm that it has been delivered to our returns f...

You can obtain a return tracking number by using a trackable shipping method when sending your return. This number is provided by the carrier (e.g., DHL, Hermes, La Poste) at the time of shipment. ...

Yes, to help us process your return efficiently, please share the return tracking number with our customer support team. This will allow us to confirm the return has been delivered to our facility.

Use the return tracking number provided by the shipping carrier to track your shipment: Visit the carrier's website (e.g., DHL, Hermes, La Poste) Enter the tracking number in the provided tracking ...

While it is possible to send a return without a tracking number, we strongly recommend using a trackable shipping method. Without a tracking number, we cannot confirm receipt of the return or proce...

Delivery times vary depending on the shipping carrier and your location.Typically, returns take between 5 and 10 business days to arrive at our facility. Use your return tracking number to check th...

If the tracking information shows that your return hasn’t been delivered after the expected time, contact the shipping carrier for updates. If there are delays or issues, provide the tracking numbe...