Support

You will receive a shipping confirmation email once your order has been dispatched. The email will include your tracking number and details about the courier handling the delivery.

To track your dispatched order: Use the tracking number provided in your shipping confirmation email. Visit the courier’s website (e.g., DHL, Hermes, La Poste) and enter the tracking number for rea...

If you choose to refuse delivery of your order, the package will be returned to us. According to our policy, orders that are refused at the time of delivery are not eligible for a refund. By refusi...

Dispatched orders are already in transit and handled by the courier. At this stage, we are unable to intercept or stop the shipment. However, you can return the product or choose to keep it with a ...

Refunds for returned orders are processed within 7-10 business days after the product is received at our facility. The refund will be credited to your original payment method within 10 business da...

If you no longer want your order, you have two options: Return the product: You can initiate a return by contacting our customer support team, and we will provide instructions for sending the p...

If you choose to keep the product, you can receive a partial refund on your purchase price. This saves you the effort and cost of shipping the product back. To take advantage of this option, please...

The partial refund option is ideal if: You do not want the hassle of packaging and returning the product. You prefer to save on return shipping costs. You might still find a use for the product ...

If you still prefer to return the product, contact our customer support team, and we will provide the return instructions and address. Please note that return shipping costs are the customer’s re...

To request the partial refund and keep the product, simply contact our customer support team. Provide your order number, and they will process the refund quickly.