Support

Last updated: 24th October 2025. This Privacy Policy (the “Policy”) defines the practices of Haur B.V (the “Platform Operator,” “We,” “Our” or “Us”) regarding the collection, use, disclosure, and p...

Once your order has been shipped, you can easily check its status by following these steps: Order Number: Simply use the order number provided to you in the shipping confirmation email. Tracking ...

Orders can only be modified or canceled within a short time frame after purchase. To request a change or cancellation, please contact us within 1 hour of placing the order.Once an order is processe...

There are several reasons an order may be canceled, including: Payment issues: If your payment did not go through or was declined. Inventory problems: If an item is out of stock or no longer avai...

Shipping delays can occur due to several reasons, such as high demand, weather conditions, or issues at the carrier’s facility. We do our best to ensure timely deliveries, but please note that thes...

If your order is mistakenly delivered to the wrong address, please contact us immediately. We will work with the carrier to resolve the issue and arrange for the order to be redirected to the corre...

If your order is mistakenly delivered to the wrong address, please contact us immediately. We will work with the carrier to resolve the issue and arrange for the order to be redirected to the corr...

If you haven’t received an order confirmation email, first check your spam or junk folder. If it’s not there, please contact our customer support team with your order details (order number, email ...

Unfortunately, once your order is placed, it cannot be modified to add new items. If you wish to purchase additional products, you will need to place a separate order. If your order hasn’t been pr...

If you’ve received your order but are missing an item, please contact us immediately with your order number and details of the missing product. We will investigate and arrange for the item to be s...